In my previous post, 3 Indicators that your Process is Broken, I provided insight on how to identify when a process is broken. As a follow-up to that, this post focuses on the steps to take in order to fix a broken process that you have identified.
The majority of the clients I serve are businesses that are experiencing growth. While growth for a business is exciting, it can also be overwhelming if your processes can’t keep up with the demand. The processes that worked well for your $10M business, often don’t work when you’re a $40M business, and the processes that worked for your $40M business, often don’t work when you’re a $100M business, and so on.