In my previous post, 3 Indicators that your Process is Broken, I provided insight on how to identify when a process is broken. As a follow-up to that, this post focuses on the steps to take in order to fix a broken process that you have identified.
The majority of the clients I serve are businesses that are experiencing growth. While growth for a business is exciting, it can also be overwhelming if your processes can’t keep up with the demand. The processes that worked well for your $10M business, often don’t work when you’re a $40M business, and the processes that worked for your $40M business, often don’t work when you’re a $100M business, and so on.
Over the last decade, the Business Productivity Software market has been flooded with new offerings. Cloud distribution has removed many barriers to entry, and as a result, new players are flowing in. This is good for those seeking to improve their business processes through technology, but also makes for an overwhelming task when wading through all the options and picking the right solutions.
If you own a small business, it's likely that you are familiar with the frustration of struggling to grow to that next level. Establishing your brand and an operating model that works are big hurdles for a young small business. Once these are achieved and the business is established, however, it can be difficult to know where to look to continue to grow.